Part-time Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Join our clients esteemed hand therapy practice in Vermont as a dedicated Parttime Medical Virtual Assistant. Our client is committed to fostering a relaxed welcoming environment that prioritizes patient wellbeing and selfadvocacy in treatment. If you are passionate about healthcare administration and patient support we invite you to apply.

Responsibilities:

• Log patient information in charts and verify insurance details.
  

• Manage phone calls and emails professionally and promptly.
  

• Schedule patient appointments efficiently.
  

• Manage patient charts: check referrals track plan of care and ensure accuracy.
  

• Submit claims and check remittances using HelloNote and Inovalon.
  

• Follow up on claim denials and incomplete payments.
  

• Assist with credentialing processes for therapists and facilitate new employee credentialing.
  

• Update patient files with accurate insurance information and explain benefits to patients.
  

• Liaise with insurance providers to clarify coverage details and resolve insurancerelated queries.
  

• Process and submit claims to insurance companies ensuring compliance with coding and billing regulations.
  

• Follow up on unpaid claims and post payments to patient accounts.
  

• Resolve billing discrepancies and review/appeal denied claims.
  

• Generate billing reports for management review.
  

Requirements

• Proven experience as a medical assistant or in healthcare administration.
  

• Familiarity with medical billing processes and insurance claims.
  

• Proficiency in using HelloNote EMR and Go High Level preferred.
  

• Excellent communication skills and attention to detail.
  

• Ability to prioritize tasks and work independently in a virtual environment.
  

• Strong organizational skills and ability to handle sensitive patient information confidentially.
  

• Commitment to maintaining high standards of patient care and service.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.