US Accountant

Job Role & Responsibilities

Client Oriented

Managing portfolio of 510 clients as Client Engagement Manager.

Conducting weekly client calls to ensure client satisfaction.

Handling client escalations if any.

Nurturing client relationships and capturing further business opportunities with clients.

Team Oriented

Managing total team of 810 members which is a combination of Bookkeepers US Accountants and Sr. US Accountants.

Managing work allocation and resource bandwidth.

Ensuring that team is performing with desired accuracy levels.

Reviewing the teams work and attending to teams queries on need basis.

Drafting SOPs or preparing Loom Videos for various processes.

Conducting one to one or common training sessions as and when needed.

Management Oriented

Periodic reporting on.

Team performance.

Client satisfaction index.

Resource Bandwidth Allocation.

Active contribution to process improvement and L & D is expected.