Engage clients in appropriate communication that manages client expectations and builds a collaborative relationship with the client.
Respond to email inquiries promptly professionally and efficiently to provide resolution.
Understand and resolve customer requests questions and provide analysis of situations to determine best use of resources.
Obtain evaluate and analyze all relevant information to successfully handle inquires.
Direct unresolved issues to designated departments or team members for further investigation if necessary.
Record details of actions taken and provide followup and results orientation based upon established protocols.
Identification of analysis of trends and reporting to management team.
Maintain a communications log that documents all inquiries.
Maintain a high level of knowledge and comply with all protocols policies and procedures.
Qualifications:
Bachelors Degree with a minimum of two (2) years general related experience in lieu of a degree 2 additional years of related experience is required.
Familiarity with Current Procedural Terminology (CPT) codes International Classification of Diseases Ninth Revision Clinical Modification (ICD9CM) codes and Healthcare Common Procedural Coding System (HCPCS) codes
Must have excellent customer service interpersonal listening and problemsolving skills
Excellent data entry skills with high level of accuracy; able to work under production guidelines
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا