KTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping evaluation and reskilling services with training to companies.
The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt efficient courteous effective and professional manner.
Location: Bangalore India
Sector: Customer Service
Personnel in charge: No
Functions
- Display effective collection techniques call handling skills and negotiate with confidence to obtain delinquency resolution.
- Provide accurate and relevant information to the customer.
- Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
- Effectively provide prompt accurate and professional responses to customer inquiries
Requirements
- Minimum education:College degree
- Some specific specialties (masters degree/certification): English language
- Minimum experience: 2 years BPO Experience
- Valuable:Open to College undergraduates with 12 months BPO experience preferable in collections department
Skills
- Customer service
- English language
Benefits
- Type of contract: Permanent
- Facetoface/hybrid/remote: In person
- Schedule:Our call center hours of operation are Monday Friday 8:00am 9:00pm EST and on Saturdays 8:00am 5:00pm EST shifts will fall into those timeframes.
- Salary: Negotiable
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