Are you ready to take your customer service skills to the next level Do you thrive in a fastpaced environment and have a knack for solving problems quickly If so we want YOU to join our team as a Virtual Call Center Agent!
Why You ll Love Working With Us:
- Growth Opportunities: We believe in promoting from within and providing our team members with opportunities to advance their careers.
- Flexible Shifts: We offer various shifts including evenings and weekends to accommodate your schedule.
- Supportive Team Environment: Work alongside a dedicated team of professionals who are passionate about delivering exceptional customer service.
Responsibilities:
- Answering inbound phone calls promptly and professionally.
- Providing accurate information and assistance to callers.
- Resolving customer inquiries and issues in a timely manner.
- Documenting all interactions and maintaining detailed records.
- Escalating complex issues to appropriate channels when necessary.
- Following company policies and procedures.
- Collaborating with team members to ensure consistent service delivery.
- Adhering to clientspecific guidelines and protocols.
- Meeting performance metrics and targets set by the company.
Requirements
Requirements:
- Minimum of 1 year of experience in a brickandmortar call center environment OR 6 months of experience in a virtual call center setting.
- Excellent verbal communication skills and a clear professional phone manner.
- Ability to multitask and prioritize effectively in a fastpaced environment.
- Strong problemsolving skills and the ability to think quickly on your feet.
- Proficiency in using call center software and technology.
- Strong attention to detail and accuracy in data entry.
- Ability to adapt to different client needs and industries.
- Reliable internet connection and a quiet workspace conducive to taking calls.
- Flexibility to work various shifts as needed including evenings and weekends.
Customer Service Typing 40 WPM Intermediate PC skills Issue Resolution