Training Specialist Cebu

• Will formulate and conceptualize training modules based on the needs of the employees and the management
  
• Will be responsible for managing the activities involved in the design preparation delivery and need assessment of training and development programs for company managers and employees
  
• Will help determine company needs for leadership development succession planning career management interpersonal skills and communication training
  
• Will conduct New Employee Onboarding and Orientation for new hires as well as product training before endorsing them to operations
  
• Will partner with and join other HR professionals to assess and implement organizational development programs processes and training initiatives to support organizational strategies
  
• Will conduct research on the latest trends in training provided
  
• Will evaluate employees improvement based on the training provided
  
• Will develop methods for evaluation of program effectiveness
  
• Will prepare program reports
  
• Will perform other duties and/or special projects as necessary
  
• Identify training needs and organize training interventions to meet quality standards
  

• Evaluate employees through call listening sidebyside live monitoring
  
• Will monitor trainee performance from training up to nesting before endorsing them to operations
  

Requirements

• 12 plus years of experience as a BPO Trainer is required.
  
• Experience as a Product Trainer preferred.
  
• Experience with ramping programs (handling consecutive Product Training classes).
  
• Experience in formulating and conceptualizing training modules; able to design prepare deliver and assess training and development programs.
  
• Experience in conducting New Employee Onboarding Orientation and Product Training.
  

Benefits