Italian Customer Service Specialist Remote In Portugal

Are you passionate about delivering exceptional customer service Were seeking dedicated professionals to join our team and provide toptier support to leading companies in IT telecommunications ecommerce automotive and financial services.

About Us: We are a multicultural organization that values diversity collaborating with employees from over 29 different nationalities. Our dynamic work environment features modern offices and offers genuine career growth opportunities. We are committed to innovation excellence and creating a supportive environment where you can thrive.

Job Responsibilities:

• Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide timely responses and resolutions within SLA to customers.
• Customer Satisfaction: Strive for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their satisfaction is our priority.
• Customer Service: Deliver exceptional service for postsales inquiries including delivery warranties and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring customer satisfaction.
• Sales Goals: Achieve quarterly sales targets while maintaining an excellent customer experience.
• Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.

Requirements:

• C2 level Italian with B2 level English.
• Valid work permit to work in Portugal.
• Availability to start on the 10th of June.

Benefits:

• Competitive salary and performance bonus.
• Meal allowance.
• Fully remote work option in Portugal (Work from Home Coimbra to Algarve).
• Relocation support for candidates moving to Portugal (no visa support).
• Accommodation assistance for relocated candidates staying in Lisbon.

Why Join Us We pride ourselves on fostering a positive and inclusive work environment that celebrates diversity. Join a team that values collaboration innovation and strives for excellence. With us youll have the opportunity to grow your career and make a meaningful impact.

Ready to join a team committed to delivering exceptional service and support Apply now and take the next step in your career with us!

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Remote Work :

No