Assistance Coordinator

Roles & Responsibilities

• Attend to incoming and outgoing communications promptly and courteously (telephone emails messaging etc...)
• Proper use of the case management system to record down case activities and plan new tasks.
• Provide quality assistance solution to our customers.
• Able to work on a rotating shift basis and to ensure prompt case handling with proper handover to the next person in the upcoming shift.

Requirement(s)

• Minimum 2 years experiences in a similar customer facing role within insurance / assistance industry is preferred.
• Good Communication skills (someone with good curiosity).
• Good understanding level.

Remote Work :

No