Responsibilities:
- Create quantifiable project plans with clients based on each clients needs constraints and factory setup
- Ensure factories use production data effectively to increase capacity quality and ROI
- Track and record cases of factory improvement and ROI
- Oversee overall client renewals and installation expansion
- Maintain relationships with client engineers and senior management
- Record distill and deliver client feedback to executives and Product to incorporate into future platform development and gotomarket strategy
- Conduct Quarterly Business Reviews with client executives to consult on client strategy business objectives and their coordination with our value proposition
Qualifications:
- 3 years of experience working in manufacturing on process optimization or digital adoption either as a Consultant Engineer Lean Expert or as a customer success representative for a thirdparty SaaS vendor
- Technical degree in Engineering Computer Science or similar or equivalent experience
- Experience in identifying process or logistical constraints and using analytics or statistical process control to alleviate them
- Experience building close relationships with executives and engineers to understand their needs and see a solution through to completion
- Curiosity and enthusiasm about technology
- Exceptional communication skills
- Strong project management and selforganization skills
Preferred Qualifications:
- Business management experience: operations management engineering management or similar
- Understanding of factory and manufacturing financials
- Experience translating business problems into technical solutions
- Not your classic customer success role; must have manufacturing experience and have worked in a fastpaced vendor setting
- Requires an engineering or computer science degree
- Must handle a variety of different clients up to a maximum of 10 with a real whiteglove service approach
- Candidates focused on NPS are not a fit
- Bonus
- Equity
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Unlimited paid time off
- Vision insurance
Remote Work :
No