Greetings from Maneva!
Job Description
Job Title VIP Support
Location Mumbai / Gurgaon
Experience 3 10 Years
Requirements:
- Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
- Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
- Strong Technical knowledge in supporting End user issues on Hardware Win OS MAC OS Messaging Applications Outlook 365 AD etc.
- Knowledge on SCCM Antivirus Encryption Software
- Provides Level 3 support associated with the standard workstation Software image(s) base Software components Hardware devices and components that comprise the standard desktop Hardware.
- Must have worked in any IT ticketing tool and know about ticket priorities and SLA
- Focus on building good working relationships within the team and other Resolution Groups
- Remain well versed in help desk policies procedures standards and documentation
- All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
- Experience working in Remote Support Tool ITSM Ticketing Tool Corporate Technology.
If you are excited to grab this opportunity please apply directly or share your CV at and