Small and Medium Business Executive (SMB)
Location: Nairobi
Your roles:
MAINTAINING GENERAL OPERATIONS
Act as the main link between the company and the customer.
Engage with internal stakeholders wherever necessary (credit control & piracy team)
Improve our pipeline management opportunity management and territory management.
RETAINING CUSTOMERS
Ensure and improve customer satisfaction and loyalty to minimise customer loss.
Proactively drive resolution of customer issues including technical and billing issues.
Upsell and cross sell to existing customers
GROWING THE BUSINESS
Actively hunt for business opportunities.
Gain new customers.
Win back lost accounts.
Requirements
Being an entry level post the qualifications are:
Diploma in Sales or equivalent
Minimum 1 year in commerce business administration sales or related field.
Professional communication skills written and verbal.