Programmer 3 - User Experience UX Researcher

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below Client runs through fifteen executive departments which carry out the daytoday administration of the federal government. Popular departments like Agriculture and Rural Development Civil Rights Environment Health and Human Services Natural Resources Secretary of State. This Client has opportunities in a number of career pathways including but not limited to business and administrative support education and human services IT and computers medical and healthcare natural resources law enforcement and public safety skilled trades and more. With positions in over 18 state departments your perfect career fit is waiting for you at the client. This client is an Equal Opportunity Employer.

• As a UX researcher you will be responsible for helping define and drive the design of state services or applications. You will reveal what our users need from our services by conducting research working with crossfunctional teams and performing usability studies. These responsibilities also include inspiring change delivering oral and written presentations evaluating qualitative and quantitative data and helping the UX team better understand what would make a users experience more intuitive and seamless.

• Lead and colead primary and secondary user research by facilitating workshops interviews focus groups and usability testing.
• Plan and implement user research strategies and methodologies.
• Organize and evaluate quantitative and qualitative research.
• Conduct market and ethnographic research.
• Work with crossfunctional teams to identify and evaluate research topics and approaches.
• Challenge the status quo and propose innovative solutions to complex business problems.
• Present and promote research findings to program owners and business stakeholders.
• Ask questions gather data and analyze data.
• Use a diverse set of UX research tools.

• Five or more years of UX research experience.
• Strong understanding of UI Design.

• Creating wireframes and prototypes and using various tools (Figma Sketch or equivalent).
• Creating user personas and user journey maps.
• Empathy mapping development.
• Leading user workshops and facilitating sessions.
• Generating insights from data and effectively sharing research results.
• Planning and conducting usability testing.
• Researchrelated tasks including research planning evaluating and iteration.
• Formulating specific answerable and practical questions.
• Collaborating effectively with stakeholders and acting as a strategic partner in decisions.
• Remote testing tools.
• Creating formal presentations and user finding reports
• Presenting findings and recommendations to executive sponsors and business stakeholders