Overview
The Hindi Voice Process plays a crucial role in providing Hindi language support and assistance to customers through voice communication channels. This role is essential in ensuring seamless communication and resolving customer queries effectively.
Key responsibilities
- Handle incoming Hindi voice calls from customers
- Provide support and assistance to customers in Hindi language
- Understand and address customer inquiries and concerns effectively
- Ensure highquality and professional communication with customers
- Collaborate with internal teams to resolve customer issues
- Follow up with customers to ensure their concerns are resolved satisfactorily
- Efficiently navigate through customer information systems and databases
Required qualifications
- Fluency in spoken and written Hindi language
- Excellent communication and interpersonal skills
- Ability to handle and resolve customer issues calmly and efficiently
- Basic computer proficiency and familiarity with customer information systems
customer service,communication skills,multitasking,hindi