Correspondence Office Contact Center

Duties and Responsibilities

• Ensure that the customer s mail is read completely and all concerns are addressed.
• Provide customers with correct and relevant product and service information.
• Ensure regular follow up is done and escalation matrix followed for speedy resolution
• Research the required information using available resources.
• Identify and escalate priority issues route emails to appropriate resource for early attention.
• Effectively communicate customer details to the resolution unit for timely resolution.
• Meet commitments towards customers and organization
• Understand the impact of email / written communication.
• Display Time flexibility towards shifts as per work floor requirements.
• Be available for additional responsibilities as per business requirements.
• Cross sell various Banks Products

• Ensure that the customer s mail is read completely and all concerns are addressed.
• Provide customers with correct and relevant product and service information.
• Ensure regular follow up is done and escalation matrix followed for speedy resolution
• Research the required information using available resources.
• Identify and escalate priority issues route emails to appropriate resource for early attention.
• Effectively communicate customer details to the resolution unit for timely resolution.
• Meet commitments towards customers and organization
• Understand the impact of email / written communication.
• Display Time flexibility towards shifts as per work floor requirements.
• Be available for additional responsibilities as per business requirements.
• Cross sell various Banks Products

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