DECAL Help Desk Support Specialist 1
نُشرت في :
19-07-2024
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
نُشرت في :
19-07-2024
الوصف الوظيفي
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state business and economic development public safety Learning law justice health education Corrections transportation IT Social Services and culture. It also supplies information on government services and current job openings.
Position: DECAL Help Desk Support Specialist 1
Location: Atlanta GA 30334
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Key Responsibilities:
- Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.
- User Interaction: Provide daily assistance to walkin users and remote users helping them assess and resolve their IT issues.
- Answering Phones: Respond promptly to phone inquiries providing immediate support and resolving user issues or directing calls as necessary.
- Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service ensuring a positive user experience.
- ProblemSolving: Quickly identify troubleshoot and resolve technical issues escalating complex problems when necessary.
- Documentation: Accurately document all incidents requests and resolutions in ServiceNow.
- Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.
Qualifications:
- Proven experience in a Service Desk or IT support role.
- Required 2 years of technical support experience.
- Proficiency in using ServiceNow for incident and request management.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and technical troubleshooting skills.
- Ability to work effectively in a highdemand environment with challenging users.
- Commitment to maintaining a high level of customer satisfaction.
Preferred Qualifications:
- Previous experience in a similar Service Desk or support and problem resolution role.
- Technical Certifications preferred: Candidate should have one of the following certifications A Network or Security or a minimum 2 years of technical support skills on in a Service Desk role.
- Familiarity with remote support tools and techniques
TekWissen Group is an equal opportunity employer supporting workforce diversity.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
