drjobs Operations Manager - Vanderlande Industries English

Operations Manager - Vanderlande Industries

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Job Title
Operations Manager
Job Description
Function
Operations Manager
Reports to
Senior Operations & Maintenance Manager (SCM)
Direct Reports
Process Engineer BHS Operation Technical Support BHS Operations Technician HLC/PLC.
Job purpose statement
  • General management of service contract and Operational activity: Personnel Operations Quality and maintain operations KPIs as specified in the contract.
  • Contact person towards the client for all operational issues and technical issues.
  • Development and further professionalization of the sitebased service team
Scope
  • Management for the baggage handling system and client relationship management as specified in the contract.
  • Building and maintaining relationships with key decision makers.
  • Direct streamlined communication with the client to ensure maximum synergy between different operations functions of the airport facility and the automated baggage handling system.
  • Having direct contact with client management to create prospects.
Qualification and abilities
  • Higher level technical/business education. (Master/bachelors degree)
  • Have electrical and mechanical knowledge (high technical education)
  • Experience in management / team leader function.
  • Team builder and motivator.
  • Excellent interpersonal and communication skills (in English and Arabic).
  • Proper communication capabilities.
  • Site representative of Vanderlande Industries and client focal point of contact.
  • More than 8 years (international) service management experience.
  • Background in automated handling systems goods industry and/or system integration businesses.
  • Strong customer focus and servicesoriented mindset.
  • Residing locally or willing to relocate to Dammam (KSA).
  • Business functions focused and entrepreneurship mindset.
Responsibilities
  • Customers service contract personnel operations quality and finance.
  • Final responsibility for performance of operations on site specific.
  • Budget controller for site business related functions.
  • Client focal point of contact and Site representative of Vanderlande Industries.
  • Manage the Operations crew.
  • Identifying locating and assessing improvement opportunities.
  • Coordinate with stakeholders at the airport.
List of key activities
  • Prepare and implement service contract.
  • Management of site base team and service contract: staff operations quality.
  • Problems solving and trouble shooting.
  • Continuous improvement of system performance.
  • Frequent management meeting with the client.
  • Communication with the client and relationship management.
  • Coordinating with the client and airport stakeholders.
  • Cost control and warranty management.
  • Coordination and focal point of contact with subcontractors.
  • Control and improve operation process.
  • Coordination during big incidents.
  • Prepare weekly and monthly reports concerning problems and incidents.
  • Responsible for health safety and environment on site.
Work pattern
Day Time
Differentiator
  • Manages group Performing a variety of multidisciplinary activities.
  • Methodical development of new ways of working new tooling and competencies of the department and the site team.
  • Tuning of interdepartmental processes is decisive: thinking outside of the box.
  • Realization and implementation of process improvements.
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