ERP Implementation Specialist

Key responsibilities:

• Participate in the identification and documentation of customer’s NetSuite value.
• Drive a high degree of satisfaction and reference ability.
• Understand customer business processes.
• Understand the company operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
• Proactively propose solutions to customers based on the knowledge of the account and business.
• Work alongside other team members with high functional and technical skills.
• Performs moderately complex problem-solving with assistance and guidance in understanding and applying company policies and processes.
• Participate in driving the approach to remediate gaps, and consensus with the Customer.