Position: Program Manager/Sales Manager
Location: Dublin Republic of Ireland
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Manage client relationships and daytoday engagement and as the main point of contact for client stakeholders
- Hire and recruit new talent as needed
- Coach support and enable a diverse sales team across multiple disciplines and workflows
- Create and implement systems and processes to measure quality effectiveness and productivity of the team
- Create and implement systems and processes that drive efficiency and performance
- Report on forecasting performance to goal trends blockers and opportunities
- Collaborate with Program Director Training and Quality teams to identify strategies and processes to achieve increased revenue goals improved conversion rates and fastermoving pipelines
- Prepare and conduct weekly and monthly business reviews with clients and be a key contributor to quarterly business reviews with clients
- Set team goals in partnership with analytics team and client.
- Oversee team performance to goals
- Manage coach and mentor team leaders to ensure optimal performance
- Develop and implement strategies that drive employee engagement performance and retention
- Maintain staffing optimization through deliberate hiring practices employee retention performance planning and disciplinary action
- Continuously increase the effectiveness of the team recognizing opportunities for creating new systems structures and processes.
- Maintain staffing optimization through deliberate hiring practices employee retention performance planning and disciplinary action
- Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size
- Proactively gather market insights through qualitative and quantitative data analysis to share with the Bird client and drive increased performance
REQUIREMENTS:
- Experience leading a team of fullcycle ISR/AE reps
- Native English Speaker plus additional native language requirements as needed
- Experience as an ISR/AE with additional team leadership experience
- Experience with the software vendor IT Services SaaS space or system integrator space
- Technical or dev background
- 7 years in a revenuefocused discipline with 4 years of management experience and good track record
- BA Degree/ Undergraduate degree or equivalent experience
- Exceptional skills in communication and presentation
- Experience managing client expectations and ensuring high levels of client satisfaction
- Strong sales aptitude skills solutionsoriented with a passion for the customer and the customer experience
- Highly collaborative and resultsoriented with proven success in sales attainment and the ability to excel in a team environment
- Selfreliant adaptable decisive and professional; able to effectively multitask in a dynamic environment
- Proficient in basic computer skills Microsoft Office GSuite and general sales tools such as CRMs.
- Ability to analyze sales and pipeline data to understand how and where to drive performance
- Ability to partner with support functions and other departments for winning outcomes
- Strong organization and time management coupled with the ability to multitask and work under pressure
OFFER:
- Comprehensive VHI Health cover from day one
- Structured training & career development opportunities
- Education reimbursement
- Paid birthday leave
- Child/Dependent care reimbursement
- Personal Hardship Loan Program
- Mental health and 24/7 employee assistance program
- Bike To Work Scheme / Taxsaver Leap Card Scheme
- Topperformer and tenure awards