Position Sales Switchgear and PLC
Company Kasa Anlagen
Location Jharsuguda Odisha
Job Overview:
- Sales of all OEM Switchgear and PLC s
- Capable of taking upgradation orders in existing systems
- Capable of taking retrofit orders.
- Sales of PCC MCC VFD PLC Control Desks and Junction boxes.
Key Responsibilities:
- Provide technical support to customers postsale
- Assist customers in troubleshooting and resolving technical issues
- Coordinate postsales project implementation and management
- Conduct product training for customers
- Collaborate with the sales and product development teams to address customer needs
- Ensure customer satisfaction through effective postsales support
- Participate in customer meetings to gather feedback and provide technical insights
- Contribute to the development of postsales support processes and documentation
- Identify opportunities for upselling or crossselling based on customer interactions
- Proactively communicate with customers to maintain strong relationships
- Monitor customer usage and provide recommendations for optimization
- Address and resolve customer escalations on time
- Collect and analyze postsales data to drive continuous improvement
Requirements
Required Qualifications:
- BE / B.Tech Electrical or Diploma in Electrical Engineering
- Proven experience in customer service roles
- Strong project management skills with the ability to manage multiple tasks simultaneously
- Excellent communication and interpersonal abilities
- Knowledge of postsales processes and best practices
- Ability to work effectively in a fastpaced and dynamic environment
- Capability to analyze and interpret postsales data for insights
- Customerfocused mindset with a dedication to delivering exceptional service
- Understanding of product development and implementation life cycles
- Adaptability and willingness to travel for customer engagements
BE/B.Tech or Diploma in Electrical Engineering Experience in PLC, Switchgear, MCC, PCC, VFD, Sales, After Sales, AMC