Dialer Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Join us as our next Dialer Specialist and help shape the future of fintech!
Location
- Hybrid or Onsite Kalaw Manila
About Us
BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. Its essential for us to embody the core of our brand name BillEase a combination of bill and ease pronounced bilis which means speed or swiftness in Filipino.
The Job
The Dialer Specialist is responsible for managing and optimizing the performance of the call centers automated dialing systems. This role ensures that the dialing technology is utilized effectively to maximize agent productivity meet business objectives and comply with all regulatory requirements. The Dialer Specialist will analyze data implement dialing strategies and troubleshoot technical issues to enhance the overall efficiency of outbound/inbound call campaigns.
- Configure and manage automated dialing systems to optimize call campaigns.
- Monitor realtime and historical performance metrics to ensure optimal dialer efficiency.
- Adjust dialing strategies based on campaign requirements and performance analysis.
- Schedule and launch outbound call campaigns ensuring alignment with business goals.
- Monitor campaign performance and make adjustments to improve contact rates and conversion.
- Address and resolve technical issues related to the dialer system promptly.
- Liaise with IT and dialer vendors to ensure system stability and performance.
- Conduct routine maintenance and updates on dialer software and hardware.
The Ideal Candidate
- Education: Bachelors degree in Computer Science Information Technology Finance or related field.
- Experience: Experience working with automated dialing systems in a call center environment.
- Technical Skills: Proficiency in using dialer systems and SQL
- Analytical Skills: Ability to analyze data generate reports and provide actionable insights.
- Communication Skills: Good English verbal and written communication skills.
- ProblemSolving: Strong troubleshooting and problemsolving abilities.
- Attention to Detail: Meticulous in managing dialer settings monitoring
performance and ensuring compliance.
Remote Work :
No
نوع التوظيف
دوام كامل
