Beauty Customer Service Representative German Speaker

Are you Passionate about beauty and providing exceptional customer service Join the team in Porto as a Beauty Customer Service Representative. Youll be at the forefront of enhancing our customers beauty experience offering expert guidance and support. If youre a beauty enthusiast with strong interpersonal skills this role is your opportunity to thrive in the heart of Milan.

Tasks

Your responsibilities and impact as a Beauty Customer Service Representative will be:

• Management of consumer requests relating to Information and Complaints through different channels
• Providing excellent solution service product and beauty advice in a professional precise and timely manner
• Being in contact with other departments and redirecting related cases and issues to related departments

Requirements

Skills qualifications and interests you need to succeed in this role:

• Exceptional communication skills a strong sense of empathy and a keen focus on ensuring customer satisfaction.
• Demonstrated customercentric approach problemsolving abilities and a collaborative mindset.
• Proficiency in the German language with a minimum of C1 level proficiency.
• English language level of B2
• Solid IT skills including the ability to efficiently utilize reporting tools for customer interactions.
• Willingness and availability to work flexible shifts
• Previous experience in the cosmetics and luxury industry is advantageous.
• Knowledge and handson experience with digital and social media platforms.
• Prior involvement in customer service roles is a plus.

Benefits

Whats in it for you

• Type of contract: a longterm fixed term contract renewable every year
• Working hours: full time (40h/week)
• Monday to Sunday 8 hours a day (plus one hour for lunch/dinner) on a rotational schedule (8:0020:00)Salary conditions (*) 2 options:
• Including free accommodation (shared flat all bills included):gross/month
• Excluding accommodation:gross/month
• (*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

For international candidates:

• Reimbursement of your initial flight expenses after 9 months
• Airport pick up
• Yearly twoway flight ticket back to your home country (within the EU)
• Help in paperwork opening bank account etc. upon your arrival
• Free Portuguese lessons cooking classes sports activities and social events organized by the company
• Real career opportunities in different career paths

Your Future Company:

Located in Lisbon you will find a company that takes care of you from your career development language skills accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world Because they are looking for you!