Call Center Representative

Position Title: Call Center Representative

Department: Customer Service

Reports To: Call Center Supervisor

Location: Las Vegas NV

Job Summary:

We are seeking a dedicated and customerfocused Call Center Representative to join our dynamic team. The ideal candidate will handle inbound and outbound calls provide product and service information resolve customer issues and ensure a high level of customer satisfaction.

Key Responsibilities:

• Customer Interaction:

  • Handle incoming and outgoing calls in a professional manner.
  • Address customer inquiries and complaints efficiently and courteously.
  • Provide accurate information about products services and policies.

• Problem Resolution:

  • Troubleshoot and resolve customer issues or escalate them to the appropriate department.
  • Follow up on customer interactions to ensure resolution and satisfaction.

• Documentation:

  • Maintain detailed and accurate records of customer interactions and transactions.
  • Update customer information in the database during and after each call.

• Sales and Promotions:

  • Inform customers about current promotions offers and new products.
  • Upsell and crosssell products and services when appropriate.

• Team Collaboration:

  • Collaborate with team members and other departments to improve customer service.
  • Participate in training sessions and team meetings.

Qualifications:

• High school diploma or equivalent required.

• Additional education or certifications in customer service is a plus.

• Excellent verbal and written communication skills.

• Strong problemsolving abilities and attention to detail.

• Ability to multitask prioritize and manage time effectively.