Desktop Support Microsoft Windows Desktop Management - Mumbai Both Freshers Experienced

• Job Description:
  

1 Taking ownership of customer issues reported solving their problems through by providing resolution

2 Researching diagnosing troubleshooting identifying solutions to resolve system/application issues

3 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

4Installation configuration of various applications

5Installation configuration of Operating system with various methods like WDS GHOST Bootable PD etc

6Engineer ensure proper logging of all issues

7Document technical issues in the knowledge database

8Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure AWS will be added advantage

9Keep track of users system issues until resolved by adhering to the SLA

• Professional Attributes :
  

1 Good technical skills should possess with current technology

2 Good communication skills both written verbal

3 Should be a TechSavviness

4 Flexible to work in all shifts under pressure situations

Requirements

Requirements

a: Service Desk Call taking profile

b: Respond to the issues reported by customers predominantly through voice and emails chat etc

c: Identify investigate and diagnose the issue

d: Provide resolution to customer based on inscope processes

e:Follows the incident life cycle as defined by process log the incident categorize and document resolve or assign the incident to relevant assignment group .

f: Achieve client and client defined targets

Benefits

Benefits

Cab Facilities.

PF

Health Insurances