Customer Care Agent

Requirements

• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company
• Experience in Saudi markets is a plus
  
  

Responsibilities:

• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Liaise will all departments within the company to resolve customer issues
  
  

Benefits

• Competitive salary
• Flexible working hours
• Medical insurance
• A friendly and respectful culture