Job Description

We are hiring a passionate independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts Identify and prioritise accounts based on outstanding issues growth opportunities strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors measurable milestones obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering sales etc.)

Key Responsibility Area

Account Activation Handling client account activation and ensuring it s done within 24 hours.

CSAT Maintaining the CSAT of at least 80%

Client Handling Handling the technical and operational issues raised by the existing clients over various mediums i.e. Chat ticket call etc. with the 1st response time of fewer than 2 hours on Emails 2 mins over Chat and at least 80% First Call Resolution (Calls)

Client Relation Building and maintaining a strong relationship with the clients should be able to connect with 60% of the assigned clients.

Retention Maintaining the retention rate of at least 70%

Requirements

12 years of experience in communications marketing sales account management or client success.

Strong verbal and written communication strategic planning and project management skills (ARPU Retention Churn %)

• Preferred engineering background
  

Excellent knowledge of MS Office (Excel Word and PPT)

Graduation in any domain is acceptable

Handson experience with CRM software is a plus

Clear communication skills to be able to handle clients.

Benefits

• Work from office
  
• Device & WiFi Reimbursements