2nd Level German IT Support Engineer Sofia Bulgaria

Join a global leader in customer engagement services partnering with leading companies across various sectors. In this role you will be part of a significant project for a wellknown telecommunications company focusing on innovative solutions and delivering outstanding tech support. The work environment is vibrant and supportive offering ample opportunities for career progression and personal growth.

Why Sofia Bulgaria
If you have an interest in Balkan culture Bulgarian history and a vibrant lifestyle with a low cost of living Sofia is an excellent choice. The city provides a unique blend of cultural heritage modern conveniences and affordable living costs making it an ideal place to live and work.

Starting Date: August

Requirements:

• Excellent communication skills in German and English both written and verbal
• At least 1 year of experience in tech support
• Interest in Networking and Linux
• Strong troubleshooting and analytical abilities
• Experience with VoIP is advantageous
• Customerfocused and proactive team player
• Knowledge of Route and Switch is a plus
• Background in telecommunications or relevant education is a plus

Benefits:

• Fully paid comprehensive initial training and onboarding
• Competitive salary with monthly performancebased bonuses
• Professional Development and Career Navigation programs to plan your desired development
• Health and Wellbeing initiatives
• Relocation support if required (accommodation and travel expenses)
• Additional benefits including Health and Life Insurance Multisport card Transport allowance Bonus for important life events Additional paid leave for education Corporate discounts Company events and more!

Main Responsibilities:

• Handle support requests
• Analyze system logs
• Perform remote troubleshooting
• Consistently meet client KPIs
• Contribute to the improvement of the existing client Knowledge Database
• Provide highlevel technical guidance and problemsolving assistance

If you are eager to face new challenges and become part of a multicultural and dynamic team we invite you to apply and start an exciting career journey with us in Sofia!

Remote Work :

No