Major Incident Management Support - Hybrid Ortigas -

• Collaborate and work in partnership with Development and QA Teams for Production Enhancements (LBC) New Implementations New Integrations and/or Bug fixes
• Interact with Business Leaders Product Owners and Scrum Leaders to help manage Development
• Teams backlog by helping to prioritize outstanding issues
• Interface and collaborate with support teams and users globally to resolve complex Data Platform issues.
• Perform detailed investigations into root cause using logs user feedback and any other available means
• Recognize escalate and suggest solutions for systemic and procedural gaps in support structures
• Develop and use metrics to proactively identify trends as well as escalate high impact issues
• Promote knowledge transfers on new features and awareness of upcoming deployments and/or implementations across all support tiers
• Review deployments change requests to be aware in advance of any potentially negative impacts on user
• Learn new technologies outside of your area of expertise to help better support ever evolving Platform.
• Develop internal L4 documentation
• Provide weekend oncall incident support as required

Requirements:

• Bachelors degree: MIS CS Business Administration Statistics Engineering or Mathematics
• ITIL Foundations Microsoft Azure and Cloud Platform Foundation Certification
• 
  3 5 years with supervisory experience Supervisor
• 2 3 years Senior Analyst
• 5 10 years with managerial experience Manager
• 5 10 years experience providing technical support for executive CLevel and general endusers (At least 4 as Level 3 or Level 4).
• Minimum 2 years exposure with data analytics and visualizations.
• Ability to demonstrate global acumen and work in a multi time zone/multicultural environment.
• Critical and innovative troubleshooter. Selfstarter. Collaborative. Ability to work crossfunctionally with multiple teams and stakeholders and to juggle multiple timesensitive projects efficiently.
• Minimum 1 year experience in DevOps and demonstrated understanding of CI/CD Pipelines.
• Minimum 5 years experience working with both Organizational Business Leaders Teams and Multiple Global Enterprise Development Teams towards Program Execution.
• Proven experience developing changing and implementing new processes to improve operational success.
• Project management approaches (e.g. SDLC AGILE) & tools (e.g. Aha! Jira Confluence).
• Experienced on ITIL methodologies & tools (e.g. ServiceNow).
• Proficient in building queries Logging & Alerting tools (Dynatrace Splunk Prometheus Grafana DataDog).

Remote Work :

No