Customer Services Agents for US Logistics Customer Support account to start immediately.
Duties and Responsibilities
- Responsible for communicating with customers establishing and resolving customers concerns and assisting in general customer service duties internally and externally related to their freight forwarders needs.
- Handle customer inquiries in a timely professional manner via phone.
- Handling customer queries on tracking and tracing of shipments and packages.
- Handling customers enquiries for lost and damaged shipments and guiding them through proper channels and processes to process requests.
- Handling queries related to invoicing related concerns.
- Maintaining organized and accurate notes on Client CRM.
- Maintaining high level of quality in the calls being handled in order to ensure seamless customer services and customer experience.
- Reporting of day to day activities and unusual activities to superiors.
Site: Ortigas Pasig
Schedule: US Shift Schedule (PST Time) Rotating shifting schedules
Hiring Process: HR interviewRubrica Vocia Oral AssessmentOnline Written Assessment by client Final Interview
Experience Qualifications & Skills:
- 4 Year degree college graduate (Mandatory as undergraduates and diploma holders are not qualified)
- Minimum 2 years of experience in US Customer Service account (Mandatory).
- Must have exemplary English verbal communication skills (HB2 Rubrica Standard on Vocia assessment on ) both oral and written
- Must have strong computer skills including MS Office
- Excellent English communication both verbal and written.
- Needs to have a flair and experience of customer service skills in an Inbound BPO environment.
- Highly self motivated and disciplined individual in terms of job responsibility and adherence to schedules.
- Needs to be highly organized when working using online tools and CRM.
- Ability to multitask while still being able to focus and remain organized with the work.
- Experience in Logistics Account PREFERRED
- Willing to work onsite on rotating shifts during Pacific Standard Time hours.
Enjoy below perks once hired:
- Competitive salary package par industry standards.
- Incentives (based on performance)
- 13th Month Pay Guaranteed
- 2 Days Weekly OFF
- Joining bonus of 5000 upon completion of training and incubation period and once in live production.
- All benefits mandated by the Philippine law
- Upon Regularization Allowances:
- HMO
- Vitamin Allowance
Remote Work :
No