CSE - US Voice Process

Key Responsibilities

• Customer Support: Provide exceptional customer support to US banking customers via voice calls.
  
• Issue Resolution: Address customer inquiries resolve issues and provide solutions in a timely and efficient manner.
  
• Communication: Maintain clear professional and courteous communication with customers always.
  
• Shift Work: Work during US shift hours to align with the operating hours of USbased customers.
  
• Documentation: Accurately document customer interactions and maintain detailed records.
  
• Adherence to Policies: Follow company policies and procedures to ensure compliance and highquality service
  

Requirements

Preferred Qualifications

• US Banking Experience: Previous experience in US banking customer support.
  
• Customer Service Training: Certification or training in customer service or related fields.
  

Location

• Bangalore: This position is based in Bangalore and requires working from the office
  

Benefits