Application Support

Overview:

Key Responsibilities:

• Provide technical support and troubleshooting for software applications
• Install configure and maintain software applications
• Collaborate with crossfunctional teams to resolve application issues
• Monitor application performance and optimize as necessary
• Develop and maintain technical documentation and standard operating procedures
• Assist in software testing and quality assurance processes
• Respond to and resolve user support requests in a timely manner
• Ensure compliance with security and data privacy regulations
• Participate in application upgrade and enhancement projects
• Conduct user training and provide technical assistance
• Manage and maintain databases and data integrity
• Contribute to continuous improvement of application support processes
• Collaborate with vendors and external partners for application support
• Stay current with industry best practices and technological advancements

Required Qualifications:

• Bachelors degree in Computer Science Information Technology or related field
• Proven experience in application support or related technical positions
• Proficiency in technical troubleshooting and problemsolving
• Strong understanding of software development lifecycle and methodologies
• Excellent communication and customer service skills
• Ability to manage and prioritize multiple tasks effectively
• Experience in software installation configuration and maintenance
• Knowledge of database management and SQL
• Understanding of ITIL framework and best practices
• Familiarity with network and infrastructure components
• Certifications in relevant technologies or applications (e.g. Microsoft Oracle SAP)
• Ability to work collaboratively in a team environment
• Attention to detail and commitment to quality
• Analytical mindset and continuous improvement orientation

customer service,application support services,sql,core banking,customer relationship management (crm)