Customer Service Specialist

• Resolve customer complaints efficiently through phone, email, or face-to-face interactions.

• Greet customers warmly and actively listen to understand the nature of their problem.

• Provide customers with accurate information and advice to address their needs.

• Collaborate with the customer service manager to ensure high-quality customer service delivery.

• Investigate the root cause of customer complaints and determine the best solutions.

• Coordinate with cross-functional teams to effectively address and solve customer complaints.