Supply Chain Customer Service Senior Associate

• Analyze consumer sales and inventory analysis, and propose orders based on stock analysis.

• Request a proposed order approval by Customer in case of CMI.

• Update orders in the system based on order change request from customers.

• Capture order in the system (standard and promotion order not including samples/ donations).

• Check pricing.

• Optimize orders in terms of shipping combinations and create filler order for FTL delivery.

• Confirm order change in system for central delivery.

• Proactive out-of-stock communication in case of exceptions.

• Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status.

• Daily problem solving in order processing.

• Coordination between departments (in person, by phone, zoom meetings, email).

• Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.

• Support relationship management with key stakeholders within BU supply chain.