Desktop Support Technician - Intermediate

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client is an American multinational semiconductor company based in Santa Clara California that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories graphics processors motherboard chip sets and a variety of components used in consumer electronics goods.

Incumbent would support the client Geek Street which essentially is a walkup service desk that we have at major client locations in the U.S. and Canada. Our team is looking for a student with an interest in technology and who works well in a customerfacing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. Qualified candidates are students in their senior year or NCGs.

• Providing first level triage and technical support to employees through tickets and inperson at the client Geek Street support desk
• Analyzing technician (peer) workflows to identify areas of improvement and optimization
• Identifying technician workflows which do not have supporting process documentation
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing
• Physical and Virtual asset stockroom maintenance
• Supporting IT project goals
• Helping to set up devices or mobile accessories
• Communicating status updates with internal clients
• Ensuring that requests are being prioritized and closed in a timely manner
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
• Learning and adhering to company policies and procedures regarding IT security and data privacy
• Engage in knowledgesharing sessions and training to enhance technical skills.

• Basic understanding of Windows troubleshooting
• Android/iOS familiarity
• Customeroriented mindset
• Ability to take clear notes to capture problems correctly
• A general understanding of MacOS would be helpful but is not required

• PowerShell or command line (CLI) familiarity
• CompTIA A certification
• Familiarity with networking concepts (DNS LAN WAN)

• Someone who can comfortably navigate a PC to perform basic troubleshooting
• People who can patiently take the time to understand an issue in order to properly document it
• Candidates who have an interest in technology and who work well in a customerfacing role
• Good communication skills both verbal and written for assisting users and documenting issues
• Ability to work in a team and learn from others
• Patience and a customerfocused attitude to help nontechnical users
• Students pursuing a degree related to technology such as Management Information Systems Business Technology Management or Information Technology ideal but not required.