Housekeeping order taker

To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.

• To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.

• To ensure that all guests enjoy their stay being offered the finest personal service.

• To respect the privacy of the guests and the confidentiality of the information.

• To report any guest comment or complaint.

• To set-up inventory and monitor supplies and other commodities upon guest requests.

• To update the above items’ availability in the PMS.

• To be aware of and to follow emergency and security procedures.

• To fulfill administrative tasks, housekeeping office coordination and filing.

• To respect key handling procedures.

• To read and update logbooks.

• To update guest history in the PMS.

• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.

• To carry out special projects according to given assignments.

• To attend a daily line up briefing with the Housekeeping team.

• To coordinate with all departments as per guests and operational needs.

• To inform concerned division or department heads whenever a matter is delayed or not solved.