1st Level Customer Care Agent all genders - Italy

Are you ready to embark on an exciting journey with us We live #own(y)our growth and foster an environment in which innovation and personal development go hand in hand.
As a 1st Level Customer Care Agent (all genders) you are an essential part of an experienced team that is responsible for accompanying exciting projects and supporting our product on Italian parking lots.

What to expect

• Service Excellence: You will process inbound inquiries independently on the phone and by email in order to keep our service at the highest level
• Customer Care: You are the first point of contact for all inbound calls and work with a ticketing system to support requests efficiently
• Team: You report to the Customer Care Team Lead and work closely with your colleagues from Customer Care and Customer Success

Inspire us by

• Your background: You have already gained initial experience in customer support call centers customer service or a similar environment
• Your mentality: You dont let yourself be disturbed and remain confident and friendly even in stressful situations
• Your way of working: You like to work analytically and precisely
• Work Ethic: You want to work in a fastpaced environment show initiative and are highly motivated to learn new skills
• Language skills: written & spoken Italian at a native level good English and French is a plus

What we offer

• Flexibility: Our model allows you to tailor your work schedule to your unique requirements ensuring maximum flexibility
• Benefits: We have a cooperation with satispay and offer Buoni Pasto on their platform
• Workation: Work in inspiring locations during your Workation for fresh ideas
• Security: Your workplace security is ensured by our profitable business model
• Measurable goals: Our OKRs allow you to directly measure your impact on our product and company success
• Events: Celebrate our successes at our legendary team events and OKR parties
• Development: Take advantage of our language courses or inhouse training programs to learn new skills
• Equipment: Decide on your own equipment (Apple or Windows) to work efficiently and comfortably
• Dress code: Dress in a way that makes you feel most comfortable

INNOVATION THROUGH DIVERSITY
Regardless of your background origin gender identity or individual circumstances its your personality that interests us. Thats why were committed to building a culture of collaboration and respect where every team member has a voice can grow and feels valued with us.

STILL HERE
Then we could be a perfect match!