Description:
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities. To be successful in this role you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software.
Ultimately you will help establish our reputation as a company that offers excellent customer support during all sales and aftersales procedures.
Requirements:
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Benefits:
401(k) (After 1 calendar year)
Health insurance
Dental insurance
Life insurance and ShortTerm Disability
Vision insurance
Paid time off