Desktop Support

Position: Desktop Support

Location: Brewer ME***Day 1 Onsite***

Duration: 1 Years

Phone & Skype

Client: HCL

Immediate Interview

Need Details in below format only else will not consider the resume. LinkedIn Profile link Education details Contact number has to be on Resume :

Candidate Name

Contact No.

Email ID

Current Location

Visa

Rate

ExHCL

Candidate Details:

iTAP BR#

NA

Candidate Reference No.

NA

Full Legal Name:

First Name recorded in iTAP (Please share iTAP snippet)

Middle Name recorded in iTAP (Please share iTAP snippet)

Last Name recorded in iTAP(Please share iTAP snippet)

Rate

Consultant Location:

Contact Number:

Email ID:

Interested to Relocate (Yes/NO):

Highest Degree & Passing Year:

Work Authorization (Must):

Validity of Visa (If applicable):

Availability for Onsite:

Earliest Availability to Join:

LinkedIn Profile: (Must)

Current and Last few employers:

Skill Rating

Mandatory Skills

Hands on experience in Years

Last used Year

SelfRating (Scale 110)

1.

2.

3.

4.

The technology support specialist provides onsite IT support at a customer site. This position is responsible for a wide variety of hardware software application and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix service request fulfillment deployments upgrades hardware lifecycle management and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource.

Primary Responsibilities & Competencies

Provide customer service support to both internal users external customers and vendors.

Install deploy troubleshoot repair maintain and lifecycle hardware and software throughout the organization.

Maintains detailed and accurate records in workload management asset management and administrative applications.

Provides tier I and II support in all areas of the organizational service portfolio.

Provides excellent customer service to all levels of employees including customers peers and leadership.

Accurately follows documentation and checklists to ensure efficiency and consistency.

Participates and engages in team meetings team building activities and other opportunities to strengthen the department.

Communicates in a professional positive and timely manner in person on the phone and via electronic means.

Uses routine troubleshooting methodologies that provide efficient effective resolution and minimize impact to the customer.

Selfdirected once assigned work and functions with considerable independence.

Shows an interest in learning more advanced aspects of the functional skills.

Actively maintains a level of selfstudy related to technology and customer service.

Able to communicate with the customer in nontechnical terms so the users can understand.

Qualifications

Associate degree in relevant field with 4 years technical support experience or 6 years of technical support experience in lieu of a degree.

Experience with the deployment repair and maintenance of computer hardware such as workstations laptops IP phones smartphones tablets printers copiers and scanners.

Experience with the deployment repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.

Familiarity with general networking and customer/server concepts.