Customer Service Representative

Job Summary:

We are seeking a highly motivated and customerfocused individual to join our team as a Customer Service Representative. This is a fulltime permanent position that requires excellent communication skills and a strong commitment to providing exceptional service to our customers.

Key Responsibilities:

Respond to customer inquiries and concerns via phone email and social media in a timely and professional manner

Provide product information recommendations and assistance with order placement and tracking

Resolve customer complaints and issues effectively and efficiently

Collaborate with other departments to ensure customer satisfaction and timely resolution of any problems

Maintain accurate and organized customer records and order information

Continuously seek ways to improve the customer experience and provide feedback to management

Stay uptodate on product knowledge and company policies to effectively assist customers

Qualifications:

High school diploma or equivalent

12 years of customer service experience preferably in a retail or ecommerce setting

Excellent communication skills both written and verbal

Strong problemsolving and conflict resolution skills

Ability to multitask and prioritize tasks in a fastpaced environment

Proficient in Microsoft Office and experience with customer service software is a plus

Passion for pets and knowledge of pet products is a plus

Benefits:

Competitive salary

Health dental and vision insurance

Paid time off and holidays

Employee discount on products

Opportunities for growth and advancement within the company

If you are a friendly customeroriented individual who loves pets and has a passion for providing exceptional service we would love to hear from you! Apply now to join our team at Savvy Chic Pawz as a Customer Service Representative.

Remote Work :

No