Duties & Responsibilities
- Document system requirements define scope and objectives and create system specifications.
- Familiar with standard concepts practices and procedures of cloud technology including Software as a Service (SaaS) Platform as a Service (PaaS) Infrastructure as a Service (IaaS).
- Create and maintain application operational and instructional documentation as necessary.
- Provide Level 2 and Level 3 oncall coverage support.
- Monitor record investigate and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
- Mentor junior Analysts.
- Analyze business process potentials for streamlining and improvements in efficiencies.
- Work with IT management and Business Analysts to provide direction in large crossfunctional teams.
- Provide technical training assistance for users applications programming team and other staff.
Specialized Skills
- Proven experience as a key technical resource leading the design configuration testing implementation and operation of Jira Service Management solutions required.
- Atlassian Administration experience required for tools such as: Confluence Jira Service Management and Jira Software including advanced automations and workflows.
- Strong technical analysis and process development experience required to define and develop to be business valuedriven solutions. Experience with ITIL processes is a plus.
- Excellent communication skills and customer service orientation.
- Experience with Agile and Scrum and working on projects where multiple functions work in a matrix structure is a plus.
- IT experience in a regulated environment preferred (Medical Device manufacturing industry experience is a plus).
Remote Work :
No