ServiceNow ITOM Lead Developer
Experience : 8 Years
Work Timings : 2:00 PM till 11:00 PM IST
Work location : Bangalore
Skills: ServiceNow ITOM modules including Discovery Service Mapping Event Management Cloud Management and Orchestration
Key Responsibilities:
- Define and drive the architectural vision and strategy for ServiceNow ITOM modules (Discovery Service Mapping Event Management Operational Intelligence).
- Develop architectural blueprints and roadmaps to align with business objectives and IT strategies.
- Ensure the scalability reliability and security of ITOM solutions.
- Lead the design and implementation of ITOM solutions on the ServiceNow platform.
- Integrate ServiceNow with other enterprise systems and tools ensuring seamless data flow and interoperability.
- Develop and maintain automated workflows scripts and customizations.
- Provide technical leadership and mentorship to development teams.
- Establish and enforce coding standards best practices and development methodologies.
- Conduct architectural reviews and ensure highquality deliverables.
- Monitor and optimize the performance of ITOM solutions.
- Implement proactive measures to ensure system stability and performance.
- Troubleshoot and resolve complex technical issues related to ITOM modules.
- Collaborate with IT security and other departments to ensure cohesive and integrated ITOM solutions.
- Communicate effectively with stakeholders to gather requirements and provide architectural guidance.
- Create and maintain technical documentation architectural diagrams and user guides.
Experience:
- Minimum of 8 years of experience in IT with at least 5 years of handson experience with ServiceNow ITOM.
- Proven experience in architecting and implementing largescale ITOM solutions.
- ServiceNow certification (e.g. Certified Implementation Specialist ITOM Certified Application Developer) is highly preferred.
Technical Skills:
- Proficient in ServiceNow platform architecture and administration.
- Deep understanding of ITOM practices including Discovery Service Mapping Event Management and Operational Intelligence.
- Experience with scripting languages (e.g. JavaScript PowerShell) and APIs.
- Knowledge of IT infrastructure networking and security principles.