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Associate Client Services

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Job Tittle: Client Services Associate (Hybrid)

Duration: 6 Months (Temp to Hire)

Location: Austin DFW Oxford MS or Rochester NY. Also Colorado
Note:

  • Training is 85 CST (4 weeks).
  • Once out of training hours will be anywhere from 7a 7p and the candidates must be able to work during those hours with no exceptions.
  • This is a Hybrid with 1 day required in office. Day of the week varies based on site and may change with business need. As of right now the one day a week in the office is Tuesday for DAL/AUS/ROC and Wednesday for OXF.
  • Job Description:

  • Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates analyzes coordinates and tracks moderately complex customer issues.
  • Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
  • Creates and maintains logs reports records and files.
  • Makes proactive calls to determine issues requiring close attention identifies problems and works through to resolution.
  • May interface with offshore call center to answer questions on process or specialized situations.
  • May perform order fulfillment. Receives orders reconciles information tracks on spreadsheets and follows up with customers.
  • May prepare customer billings answer questions about billing and coordinate resolution of billing issues with collections and/or other departments.
  • Performs other duties as assigned such as special projects.
  • Job Qualifications Education Experience Knowledge and Skills:

    • High school diploma or equivalent
    • Typically requires 2 years related experience (college education may count for related experience)
    • Works under limited supervision
    • Responsible for completing assigned tasks within guidelines.
    • No direct reports
    • Industry or functional experience highly preferred
    • Requires extensive knowledge of the companys products and services.
    • Strong MS Office skills: May need to create spreadsheets and presentations.
    • Excellent verbal and written communication skills
    • Excellent customer service skills
    • Intermediate math skills
    • Advanced problemsolving skills
    • Ability to work under pressure and remain flexible to changing schedules and demands.
    Ability to understand respond and resolve a wide range of customer issues that are complex in nature

    نوع التوظيف

    دوام كامل

    نبذة عن الشركة

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