Customer Success Manager

We are looking for a Customer Success Manager based in Malm Sweden.

Spiideo is the leading provider of automated broadcasting cloudbased solutions for video analysis and streaming of sports. With an entirely new way of recording sharing and analyzing sports performance and producing sports for streaming Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance simplicity and accessibility. Today Spiideo is used by thousands of organizations globally including some of the worlds largest and most wellknown professional and collegiate teams. Our customers can typically be found in team sports like soccer basketball ice hockey field hockey handball etc.

THE OPPORTUNITY

We are now looking to expand the Spiideo team with the addition of aCustomer Success Manager based in MalmSweden. You will be responsible for managing a portfolio of sports clubs teams & organizations across Europe (Germany France Italy Spain etc.) helping them through Onboarding Training Renewals/Contract extension and helping them maximize their potential with the Spiideo. This position is based in Malm Sweden and you will report directly to the VP of Customer Success.

As a Spiideo Customer Success Manager you will:

• Onboarding/training help new customers get onboarded with Spiideo
• Renewals help customers renew their agreements
• Upsell/expansion help customers expand with new Spiideo products
• Churn prevention identify and assist customers who need extra support
• Build great relationships with our key customers
• Collaborate with Sales for larger expansion opportunities and trials to ensure successful outcomes

What we are looking for:

• Fluent in English and 1 or more languages (German French Italian Spanish)
• Prior sales experience
• Excellent with learning and teaching software products
• Strong problem solving skills
• Excellent communication andpresentation skills
• Experience working in B2B SAAS is preferred either in Sales or Customer success
• Passion for customer success and get joy out of seeing our customers succeed
• Selfmotivated positive team first attitude

What we can offer:

• A fun highly skilled & motivated team with experience from worldleading companies
• A fastgrowing sports tech startup with a global footprint
  
• A work environment where you use the latest modern technologies & tools
• Company offsite and team gatherings (12x per year)
• A place where we prioritize selflearning through regular feedback tools or whatever you need to accelerate your skills & career
• Opportunities to shape your own career development. The more responsibility you want the more you will get

Location

This is a fulltime onsite/hybrid positionbased in Malm Sweden which is Spiideos headquarter. You will report to VP of Customer Success who is currently based in Washington DC

Benefits

You will be part of an international team with knowledgable and friendly people from many different nationalities and backgrounds. Thats why we welcome applicants from all backgrounds to contribute their unique perspectives skills and experiences fostering a diverse and inclusive workforce across Spiideo.

We offer a well developed benefits package including a pension & insurance package according to collective agreement standard parental leave pay wellness contribution and the opportunity to spend two hours per week on physical activity. Apply now and become an integral part of our success story.