CRM Manager

On behalf of our client Oliniois on the hunt for a dynamic CRM Manager(Customer Relationship Management) manager whois able to play a crucial role in managing and maintaining relationships with clients.

About the Company:

Our client stands at the forefront of the Forex industry recognised for their cuttingedge trading solutions and unwavering commitment to client success. By joining their Limassol team you will be part of an environment that values growth teamwork and excellence.

What Youll Do:

This role involves overseeing the CRM system which is used to track and manage interactions with current and potential clients with the goal of improving customer satisfaction retention and ultimately trading volumes.

Responsibilities

• Working closely with customer service marketing staff and operations.
• Helping with budgeting and forecasting.
• Being in command of campaigns from conceptualization through to analysis.
• High command of Excel follow up on conversion rate and traffic.
• Preparing all essential inhouse reports
• Putting focus on activities that create lifetime customers.
• Following up on every issue
• Any adhoc tasks

Requirements:

• A minimum of 2 years previous experience in a Customer Relationship Management role.
• Fully fluent in English.
• Ability to set up creative promotions with demonstrable experience.
• Can work independently take responsibility and show initiative.
• A keen understanding of the principles of Customer Relationship Management.
• Experience in reporting promotional performance.
• Possess strong multitasking and timemanagement skills.
• Identify improvements in online communication.
• Onsite role
• No relocation is offering
• Experience in the trading world is a must.

Benefits:

• Paid vacation 21 working days per year.
• Opportunity to professional development and career growth.
• Team buildings and corporate activities.
• Working hours 07:00 16:00
• Competitive compensation.