Call Center Agent

1. Efficient and courteous handling oftelephone calls, provide necessary information / guidance to callerand transfer the call to the relevant person, take careful andlegible messages where required. 2. Log allincoming calls and ensure that any requests for call backs areactioned within the service level agreementtimeline. 3. Call back monitoring report needs tobe completed by end of day before forwarding it to the managementfor review and root cause analysis 4. Record newsales enquiry and daily traffic allocated to Sales Consultantsbased on their availability and assistance 5.Proficiently follow service booking script to prepare serviceappointments. 6. To make outgoing calls forservice booking call backs and updating the call monitoring reportto ensure customer requests are fulfilled within agreed servicelevel agreements