Customer Care Executive

Job Overview

Your ultimate goal is to offer assistance to the products and services via phone calls and emails. You will be responsible for answering the questions of the client and resolving all their issues.

In addition to this you will also be responsible for providing all the necessary information about the products and services. You should be documenting the details of the calls for future reference.

Responsibilities

• Understanding the products and services provided by the company.
• Knowing and identifying the clients needs.

• Recommending products and services as per the clients requirements.
• Maintaining clients relationship.
• Assisting clients via calls emails messages etc.
• Preparing call scripts and manuals.
• Verifying the customer details.

• Providing excellent customer service and customer satisfaction.
• Maintaining the confidentiality of clients information.
• Following up with the client as and when needed.

• Taking feedback from the clients.
• Resolving clients issues in a polite and professional manner.

Requirements

• Experience working in the Customer Service department as a Customer Service Associate Customer Service Representative or a similar position.
• Good Communication skills in English and Hindi.
• 12th pass.
• 6 months to 2 years of experience.

• Excellent phone etiquette skills.
• Good interpersonal and organizational skills.