Service Now Architect

ServiceNow Architect

Experience 10 years

Location Bangalore/Hyderabad

Must have CMDB experience.

Responsible for designing and implementing ServiceNow solutions to align with business requirements ensuring optimal performance and scalability of the platform. Qualifications typically include a bachelors degree in computer science or a related field with preferred certifications in ServiceNow. Experience requirements usually encompass at least 10 years in ServiceNow development and architecture including deep knowledge of ServiceNows capabilities custom application development integration and workflow design. The role demands strong technical leadership the ability to mentor teams and expertise in ITSM strategies coupled with a comprehensive understanding of the ServiceNow ecosystem

Development Services:

Design develop system configuration and customizations (when necessary) for the ServiceNow platform and services

Deliver new functionality across ServiceNow applications

Support for the entire development lifecycle

Assistance with platform administration including but not limited to incident resolution

Quality Assurance (QA) Services:

Validate the application functionality built by developer(s) and the system administrators prior to promoting configuration into production

Creation of test plans and coordination of testing activities including unit testing system testing and user acceptance testing

Coordination with customer testing activities including the test plan test cases and test execution

Business Analyst Services:

Capture all business and user requirements (as stories for agile shops)

Ensures requirements are documented understood developed tested and delivered to specification

Owning of the relationship with project stakeholders to identify prioritize model and document business process and data requirements

Representation with project stakeholders throughout planning development and release processes

Alignment and coordination with the platform teams to develop release estimates

Support for all testing efforts

Alignment and coordination with stakeholders to drive adoption

Support Services:

Maintain the stability and usability of the platform across production and nonproduction environments

Perform application/platform maintenance to include performance monitoring and error identification / remediation

Manage support for incidents

Lead upgrade/patching/updates planning and execution

Manage instance security: user/group access administration access control lists etc.

Provide configuration assistance to developers

Architecture Services:

Ensure platform alignment with the business strategy

Provide consultative technical leadership to the platform teams

Create and maintain a detailed view of the existing architecture

Provide architectural controls to ensure the correct technical solutions are used when delivering business solutions

Resolve technical escalations including responding to defects. This would or may entail direct coordination and work with the software vendor (ServiceNow)

Participate in process improvement workshops.

Work closely with enterprise architecture teams.

Assist in migrating configuration across instances.