Bilingual Quality Analyst

Do you have a keen eye for detail and a passion for making things excellent Are you a team player with the analytical skills to identify areas for improvement If so we have the perfect opportunity for you to become a Quality Analyst and lead our customer service team to greatness!

In this dynamic role youll be the driving force behind our customer service excellence. Youll analyze team performance identify areas for improvement and coach agents to deliver experiences that exceed even the highest global standards.

Heres how youll be our Quality Champion:

• Become an expert on customer service excellence: Analyze performance data identify trends and recommend strategies to elevate our customer service game.
• Empower your team through feedback: Deliver insightful coaching sessions providing constructive feedback to help agents reach their full potential.
• Sharpen the teams edge: Conduct regular briefings on performance quality standards and best practices.
• Proactive problemsolving: Identify potential issues and work with team leaders to implement solutions for a smoother operation.
• Collaborate for success: Partner with operations and training teams to ensure continuous improvement in quality metrics.

Were looking for someone whos:

• A master communicator: Bilingual in English (mandatory) and Italian (advanced).
• A process detective: Have a keen eye for detail and a knack for identifying areas for improvement in both processes and agent performance.
• A data wizard: Use your analytical skills to interpret data and translate it into actionable insights.
• A team player: Thrive in a collaborative environment and enjoy sharing knowledge with others.
• A travel enthusiast (bonus points!): Prior experience in travel/hospitality customer service is a big plus!

Ready to join a team dedicated to providing worldclass customer service

This WFO role offers a competitive compensation package including:

• Salary of 6300 RON net
• Meal tickets (15 RON)
• Private medical insurance
• Transportation reimbursement

Dont miss this opportunity to make a real impact! Apply today!

Remote Work :

No