Spanish-Speaking Customer Supporter In Portugal

Join Our Team as a Customer Advisor!

Location: Lisbon Portugal
Starting Date: ASAP

About Us:
We are a global leader in customer experience management dedicated to providing exceptional service to top business clients worldwide. Our multicultural team fosters a vibrant and inclusive work environment. We offer modern offices a dynamic approach and true career opportunities.

Job Responsibilities:

• Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide timely responses and resolutions to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by keeping customers updated on status and resolution progress. Their happiness is our happiness.
• Customer Service: Deliver highquality customer service for postsales requests including delivery warranties and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.

Requirements:

• C2 Level Spanish: Native or nearnative proficiency in Spanish.
• B2 Level English: Strong proficiency in English.
• Work Permit: Valid documentation to work in Portugal.
• Willingness to Relocate: Ready to move to Lisbon immediately.

Benefits:

• Relocation Support: Comprehensive relocation assistance including airport pickup.
• Accommodation Support: Private room provided including utilities.
• Meal Allowance: Daily meal stipend to ensure you are wellnourished and ready to perform at your best.

Why Join Us
We pride ourselves on creating a positive and inclusive work environment where diversity is celebrated. Youll be part of a team that values collaboration innovation and the pursuit of excellence. With us youll have the opportunity to grow your career and make a real impact.

Apply now and become part of a dynamic team that is committed to delivering exceptional service and support to our customers!

Remote Work :

No