Customer Success Specialist French Speaker

Our client is an international scaleup company in the tech industry offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to instore purchases. They are now seeking a dynamic and motivated candidate to join their Customer Success team.

Tasks

Your responsibilities and impact working as a Customer Success Specialist will be:

• Translating data from advertising campaigns conducted for business clients into actionable insights for the Sales team identifying new business opportunities and providing tailored commercial narratives.
• Supporting French clients by analyzing data to generate valuable insights such as assessing the ROI of online advertising campaigns and the efficiency of budget allocations.
• Developing and delivering comprehensive presentations to clients transforming data and results into clear actionable insights.
• Monitoring the market to identify cultural trends and changes in customer expectations and recommending innovative data reporting and visualization techniques to our clients Product and Technology teams.

Requirements

Skills qualifications and interests you need to succeed in this role:

• You have a nativelevel proficiency in French and fluency in English.
• You have a bachelors degree in Marketing Economics or a related field.
• You have a minimum of 35 years of experience in customer success market research marketing insights or big data analysis.
• You have previous experience in consumer research and business intelligence analysis.
• You have proficiency with data analysis and visualization tools (e.g. Excel Tableau) and Google Suite (particularly Sheets and Presentations).
• You have a dynamic curious and openminded attitude.
• You have strong organizational skills and the ability to work effectively under pressure especially with tight deadlines.

Benefits

Whats in it for you

• Permanent contract.
• Compensation aligned with the market and your experience.
• Being part of a growing international scaleup company.
• Company laptop.
• Flexible working arrangements (hybrid or fully remote).
• Start date: ASAP.