Spanish Speaking Customer Advisor

Join our dynamic team in the bustling city of Lisbon! We are a leading entity in the social media sector dedicated to delivering outstanding customer service to our global user community. Our mission is to cultivate a positive and engaging online environment and we need enthusiastic and committed individuals to help us succeed.

Role Overview: We are looking for an enthusiastic and customeroriented SpanishSpeaking Customer Advisor to join our onsite team in Lisbon. In this role you will serve as the primary support for our Spanishspeaking users assisting them in navigating our platform addressing their questions and ensuring a seamless user experience. This is a perfect opportunity for individuals passionate about social media and eager to make a positive impact on the online community.

Primary Responsibilities:

• Deliver exceptional customer service to Spanishspeaking users through email chat and phone.
• Assist users with account setup troubleshooting and understanding platform features.
• Respond quickly and professionally to user inquiries resolving issues efficiently.
• Escalate complex issues to the appropriate departments and follow up to ensure resolution.
• Keep uptodate with platform updates policies and procedures to provide accurate information.
• Contribute to team goals by actively participating in meetings and training sessions.
• Maintain a positive and empathetic attitude towards users.
• Identify and report trends in user feedback to enhance the overall user experience.

Requirements:

• Native or nearnative fluency in Spanish.
• Proficiency in English for internal communications and training.
• Strong communication and interpersonal skills.
• Excellent problemsolving skills and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with social media platforms and a passion for the industry.
• Previous customer service experience is advantageous but not mandatory.

Perks and Benefits:

• Competitive salary package.
• Comprehensive health and life insurance coverage.
• Opportunities for career advancement within the company.
• Relocation package for candidates relocating to Lisbon from abroad including flight tickets and accommodation.
• Continuous training and professional development programs.
• Modern office space in the heart of Lisbon.
• Access to various employee wellness programs and activities.
• A diverse and inclusive workplace culture.

Why Work With Us We value innovation teamwork and a commitment to excellence. Joining our team means working in a fastpaced and exciting industry with ample opportunities for personal and professional growth. We are committed to supporting our employees and providing the resources they need to succeed.

If you are a passionate and customerfocused individual looking to make a difference in the social media industry we want to hear from you!

Remote Work :

No